Legal

Privacy Policy

Last updated: 2 May 2026

Your privacy matters to us — especially when it comes to information about children. Here's exactly how we handle your data.

Who we are

Pillow & Page is a personalised children's book service operated from the United Kingdom. Our website is pillowandpage.co.uk. You can contact us at hello@pillowandpage.co.uk.

What information we collect

When you create a story, we ask for a child's first name, age range, and interests. This information is used solely to generate the personalised story and is not stored on our servers after the session ends.

When you place an order, we collect your name, email address, delivery address, and payment details. Payment information is processed securely by Stripe and is never stored on our systems.

We may also collect basic analytics data (pages visited, browser type) to help us improve the service. This is anonymised and not linked to any individual.

How we use your information

  • To generate and display your personalised story
  • To process and fulfil your book order
  • To send order confirmation and delivery updates
  • To respond to customer service enquiries
  • To improve our service over time

Children's privacy

We take children's privacy seriously. We do not knowingly collect personal data directly from children. The service is intended for parents and guardians to use on behalf of their children. The child's first name and age range entered during story creation are used only to generate the story and are not retained after your session.

Sharing your data

We do not sell your personal data. We share information only with the third-party services necessary to operate the business:

  • Stripe — payment processing
  • Lulu Direct — book printing and fulfilment
  • Anthropic — story creation (story prompts only, no personal data)
  • OpenAI — illustration creation (scene descriptions only, no personal data)

Your rights

Under UK GDPR, you have the right to access, correct, or delete any personal data we hold about you. You also have the right to object to processing and to data portability. To exercise any of these rights, contact us at hello@pillowandpage.co.uk.

Cookies

We use only essential cookies required for the website to function. We do not use advertising or tracking cookies.

Changes to this policy

We may update this policy from time to time. We'll notify you of significant changes by updating the date at the top of this page.

Contact

If you have any questions about this privacy policy, please email us at hello@pillowandpage.co.uk.